Cart
0
You may also like
Return Policy
We want you to be confident in your SoPoly purchase. If you are not fully satisfied, eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.
Return Eligibility
-
Items must be unused, in original packaging, and in resellable condition
-
Returns are subject to inspection upon receipt
-
Returns requested after 30 days from delivery are not eligible
-
Original shipping charges are non-refundable
Return Authorization (Required)
A Return Merchandise Authorization (RMA) is required before returning any item.
To request an RMA:
-
Email claims@sopoly.com
-
Include your order number, item(s) being returned, and reason for return
Returns sent without an approved RMA may be refused.
Please clearly mark the RMA number on the outside of each package to avoid processing delays.
Return Shipping
-
Return freight is the customer’s responsibility, unless the item is confirmed to be defective or damaged upon delivery
-
If original packaging is unavailable, customers may provide suitable packaging or contact us for assistance
-
Shipping costs are non-refundable
Refunds
-
Approved refunds are issued to the original payment method
-
Refunds are processed after inspection
-
Please allow 7–10 business days after inspection for refund processing.
Damaged or Defective Orders
If your order arrives damaged or defective:
-
Take clear photos immediately, including packaging and product damage
-
Email photos and your order number to claims@sopoly.com
Once reviewed, we will promptly arrange replacement parts or a replacement product, as appropriate.
Delivery Definition
For return eligibility purposes, delivery is defined as the date the carrier marks the shipment as delivered.
Contact Information
For questions regarding returns, contact:
SoPoly (Southern Poly Manufacturing LLC)
105 Industrial Blvd
Eastman, GA 31023
United States
Phone: 478-374-6398
Email: claims@sopoly.com