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Shipping Policy

When Will My SoPoly Furniture Ship?

SoPoly furniture is made to order and ships after production is complete. Your estimated ship date is displayed on each product page and may vary by item and season.

Once your order ships, you’ll receive a shipping confirmation email with tracking.

Shipping Costs

  • Standard shipping is $15 per item

  • Shipping charges are calculated automatically at checkout

  • Shipping fees are non-refundable

Additional charges may apply for remote or special delivery locations (see exceptions below).

Shipping Methods

Small & Medium Orders (FedEx / UPS)

Common examples include Adirondack chairs, side tables, and accessories.

  • Ships via FedEx Ground or UPS Ground

  • Most items arrive sub-assembled for easier setup

  • Tracking provided when your order leaves our Georgia facility

  • Typical transit time after shipping: 2–5 business days

  • Packages are typically delivered without a signature

  • Dining and counter sets may ship in multiple cartons (tables and chairs may arrive on different days)

Large Orders & Sets (LTL Freight)

Common examples include 7–9 piece dining sets and deep seating collections.

  • Ships via LTL freight carrier

  • A valid phone number is required at checkout for delivery scheduling

  • The carrier will contact you to schedule a delivery appointment

  • If a phone number is not provided, we will contact you by email to arrange delivery

Freight Delivery Notes

  • Delivery is typically curbside / threshold unless otherwise stated

  • Customers are responsible for ensuring delivery access (driveway clearance, gate codes, etc.)

Shipping Notes & Exceptions

  • Additional shipping charges may apply for Alaska, Hawaii, islands, and remote destinations

  • Some ferry-access or remote locations may be excluded from standard shipping rates

  • Severe weather, natural disasters, or carrier disruptions may cause unavoidable delays

  • If we are unable to ship to your location as entered, our team will contact you before processing your order

Order Changes & Address Accuracy

  • Please verify shipping details at checkout, including street address, unit numbers, and phone number

  • Address changes requested after shipment may result in additional carrier fees

Damaged or Defective Orders

If your order arrives damaged:

  1. Take photos immediately (packaging and product damage)

  2. Email photos and your order number to claims@sopoly.com

We will promptly assist by sending replacement parts or a replacement product when applicable.

Contact Information

For shipping questions, please contact:

SoPoly (Southern Poly Manufacturing LLC)
105 Industrial Blvd
Eastman, GA 31023
Phone: 478-374-6398
Email: info@sopoly.com